Privacy Policy

This privacy policy (Privacy Policy) adopted by Cashgrail Private Limited (hereinafter referred to as "Company", "We", "Us" or "Our") governs the collection, use and transfer of information capable of identifying a person (Personal Information) accessed or shared with Us by virtue of use or access of our mobile applications or websites (Platform). By agreeing to this Privacy Policy, or by accessing, or by using the Services (defined under the Terms and Conditions) through the Platform, you consent to the collection, transfer, adaptation, alteration, storage, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

I. Our Business & Policy Applicability

The Company develops and operates software & technology products/ platforms and associated services for enabling, conducting, and offering Services. By accessing our Platform, users (hereinafter referred to as "Users"/"You"/"Your") can access our Services available on the Platform. As set out in the terms and conditions relating to the Services (the "Terms"), you must be at least at a legal age (minimum age of 18 years) to access and/or use the Services.

The Services are not directed to persons under the legal age of majority. We do not knowingly collect any Personal Information from children under legal age. In case, We become aware that a child under legal age has provided Personal Information, steps will be taken to remove such information and terminate such an account.

IMPORTANT: THIS PRIVACY POLICY DOES NOT APPLY TO MOBILE APPLICATIONS OR WEBSITES WHICH ARE NOT OWNED OR CONTROLLED BY COMPANY, INCLUDING THIRD PARTY LINKS AND APPLICATIONS WITH WHICH YOU MAY INTERACT WHILE USING THE PLATFORM.

II. Collection & Use of Information

A. Personal Information We Obtain

We obtain and you hereby consent to provide your Personal Information at the time of registration or from third-party service providers. Such Personal Information includes:

Registration Information

Name, email address, Instagram and Facebook profile links, contact numbers, account name and password, profile photo/image, IP address, location details, language preferences.

Personal Identifiers

Age/date of birth, gender

Internet Activity Information

Information regarding your interaction with Us and advertisements.

Professional Information

Job title, information about your employer

Payment Information

Bank account details, payment method name, KYC documents.

Customer Support

Contact information, correspondence, recordings of customer service calls, user ID number, financial and payment information.

B. Non-Personal / Aggregated Data

Additionally, Company may use data management services to access device information, metadata, device storage, device identifiers, call related information, application history, etc. This includes:

  • Ads: Advertising identifiers for Interest-Based Advertising (IBA)
  • Location Services: Information about your location for special features and targeted ads
  • Links: Tracking interactions with links across Services
  • Log Data: IP address, browser type, operating system, pages visited, search terms
  • Third-party Services: Information collected by hosting and other service providers
  • Device Management: Device information, call/message metadata, application history

C. Sensitive Personal Data

We shall always take your express consent before collecting any Sensitive Personal Data/Personal Data or Information. We are committed to keeping all such data safe and ensure it is only used for specific purposes you have expressly consented to.

III. Use of Information

Some Personal Information may be listed publicly on the Services. You agree that We may use and store Personal Information for:

  • Customer support and communication
  • Sending updates and information about Services
  • Managing your account and relationship
  • Improving the in-app experience and Services
  • Research, surveying, and engagement
  • Marketing and promotion
  • Personalizing and optimizing Services
  • Creating reports and business intelligence

IV. Information Sharing & Disclosure

We may disclose your Personal Information in the following circumstances:

V. Your Rights

We do not keep your data longer than necessary. You have the following rights:

  • Review, modify, and delete information you have provided
  • Withdraw consent for data collection, processing, or transfer
  • Data portability - receive a copy in machine-readable format
  • Request erasure when data is no longer necessary
Note: Withdrawal of consent may limit certain features and functionalities that require the information you wish to withdraw consent for.

VI. Protection of Information

The Company maintains appropriate technical and physical safeguards including:

  • Encryption and firewalls
  • Password protection
  • Limited access on need-to-know basis
  • De-identification and encryption
  • Physical security measures
  • Secure servers located in India
IMPORTANT: While we strive to protect your Personal Information, there is no absolute security online. You must not disclose sensitive information that is not required for our Services.

VII. Term

We may retain information as long as necessary to fulfill purposes for which it was collected, comply with legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, or other legitimate uses. After such term, we will delete or anonymize your Personal Information.

VIII. Grievance Redressal

For queries regarding data processing or to exercise your rights, please contact:

Grievance Officer: Mr. Sumit Yadav
Email: grievances@vediksankalp.com
Nodal Officer: Mr. Daksh Tyagi
Email: nodal@vediksankalp.com

We will respond to your request within 30 days or in accordance with applicable law.

Governing Law: This Privacy Policy is governed by the laws of the Republic of India.

Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of courts in New Delhi, India.

Amendments: We reserve the right to revise or amend this Privacy Policy from time to time.